Shipping policy

Shipping Policy

Thank you for shopping with VeeÈra! Please review the following information before placing your order.

Order Processing

Orders are processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from the shipping carrier’s delivery time.

During sales, holidays, product launches, or periods of high order volume, processing may take longer. You will receive a confirmation email after placing your order and a separate email with tracking information once it ships.

Shipping Rates and Delivery

Available shipping options, rates, and estimated delivery times are calculated at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.

VeeÈra is not responsible for delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

Once an order has been processed or shipped, we cannot guarantee that the address can be changed. VeeÈra is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for the tracking information to update.

Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery area, ask members of your household or neighbors, and contact the shipping carrier.

VeeÈra is not responsible for packages lost or stolen after the carrier confirms delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us through veeeraco.com within 3 days of delivery.

Include your order number and clear photos of the item, packaging, and shipping label. Each claim will be reviewed individually. If approved, VeeÈra may provide a replacement or process a refund based on the photos and information submitted.

Returned Packages

If a package is returned to VeeÈra because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for additional shipping charges before the order can be resent.

Original shipping charges are nonrefundable.

For shipping questions or assistance with an order, please contact us through the contact page at veeeraco.com.